eziwin Privacy Policy

This Privacy Policy ("Policy") is issued by eziwin ("eziwin", "we", "us", "our"), the operator of the online gaming platform accessible at eziwin.club. This Policy describes how eziwin collects, uses, stores, shares, and protects the personal data of players and visitors who interact with the eziwin platform, website, customer support services, and any related communications.

eziwin is committed to handling your personal data responsibly and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as any other applicable data protection laws. We take the privacy of every Filipino player seriously — your data is not a commodity and will never be treated as one.

By registering an account on eziwin, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the eziwin platform.

For the purposes of applicable data protection law, eziwin is the data controller responsible for the personal data collected through the eziwin platform. As data controller, eziwin determines the purposes for which personal data is processed and the means by which that processing takes place.

If you have any questions about how eziwin processes your personal data, or if you wish to exercise any of your data rights, you may contact eziwin's data privacy team at: [email protected]. We aim to respond to all data privacy enquiries within 15 business days.

eziwin collects the following categories of personal data from players and visitors:

eziwin does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, political opinions, or health information) except where strictly required for responsible gaming assessments or as mandated by applicable regulation.

eziwin collects your personal data through the following means:

1. Direct collection: Data you provide when registering an eziwin account, completing identity verification, making a deposit or withdrawal, contacting support, or submitting feedback;
2. Automated collection: Technical data and cookie data collected automatically when you access and use the eziwin website or platform — see Section 9 for details on cookies;
3. Third-party collection: Data received from payment processors (GCash, Maya, banks) when you initiate transactions, and from identity verification service providers used to verify your age and identity in compliance with PAGCOR requirements;
4. Regulatory sources: Data received from regulatory authorities as required by law, including responsible gaming databases where applicable.

eziwin processes your personal data for the following specific purposes:

1. Account management: To create, maintain, and administer your eziwin account, including processing your eziwin login credentials and account settings;
2. Identity and age verification: To verify that you are at least 21 years of age and to confirm your identity in accordance with PAGCOR regulations and anti-money laundering requirements;
3. Payment processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and USDT, and to maintain an accurate record of all financial transactions on your account;
4. Platform operation and game provision: To deliver the games, features, and services available on the eziwin platform and to maintain accurate game history records;
5. Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other illegal or prohibited activities;
6. Regulatory compliance: To comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering obligations, and any court order or regulatory direction;
7. Customer support: To respond to your enquiries, complaints, and requests submitted through eziwin's support channels;
8. Responsible gaming: To monitor gaming activity for signs of problem gambling and to implement responsible gaming tools including self-exclusion as requested or required;
9. Marketing communications: To send you promotional offers, bonuses, and platform updates, where you have opted in to receive such communications. You may opt out at any time;
10. Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the eziwin platform.

Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, eziwin relies on the following legal bases for the processing of your personal data:

• Contractual necessity: Processing required to perform the contract between you and eziwin (i.e., to operate your account and deliver the platform services);
• Legal obligation: Processing required to comply with applicable laws, regulations, and regulatory requirements including PAGCOR rules and anti-money laundering obligations;
• Legitimate interests: Processing carried out for eziwin's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing carried out on the basis of your explicit consent, including marketing communications. You have the right to withdraw consent at any time.

eziwin does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your personal data with the following categories of recipients only to the extent strictly necessary for the purposes described in this Policy:

1. Payment service providers: GCash, Maya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate deposits and withdrawals from your eziwin account;
2. Identity verification providers: Third-party KYC (Know Your Customer) service providers used to verify your age and identity — these providers process your data under strict confidentiality obligations;
3. Game providers: Licenced game software providers whose games are available on the eziwin platform — these providers may receive anonymised or pseudonymised gameplay data;
4. Regulatory and law enforcement authorities: PAGCOR, law enforcement agencies, courts, and other public authorities where disclosure is required by law or court order;
5. IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged to operate the eziwin platform — all subject to binding data processing agreements;
6. Professional advisers: Legal, audit, and compliance advisers where necessary to obtain professional advice, subject to confidentiality obligations.

All third parties with whom eziwin shares personal data are required to process that data in compliance with applicable data protection law and eziwin's data protection standards.

eziwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active eziwin account and for a period of five (5) years following account closure, in compliance with anti-money laundering regulations;
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable Philippine financial record-keeping requirements;
• Gaming activity data: Retained for three (3) years from the date of activity;
• Customer support communications: Retained for two (2) years from the date of the interaction;
• Cookie and technical data: Retained for periods specified in the cookie settings, typically between 30 days and 24 months depending on cookie type.

When personal data is no longer required and there is no legal basis for continued retention, eziwin will securely delete or anonymise that data.

The eziwin platform uses cookies and similar tracking technologies to operate and improve the platform experience. Cookies are small text files stored on your device when you visit a website. eziwin uses the following categories of cookies:

1. Strictly necessary cookies: Essential for the platform to function — these cookies enable your eziwin login session, maintain your wallet state, and ensure platform security. These cannot be disabled without breaking core platform functionality;
2. Performance cookies: Used to collect anonymous data on how visitors use the eziwin platform — page views, error rates, load times — to help us improve platform performance;
3. Functional cookies: Used to remember your preferences such as language settings and remember-me login choices;
4. Analytics cookies: Used to understand user behaviour patterns in aggregate to improve the platform experience for Filipino players.

eziwin implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and eziwin's servers;
• Encrypted storage of sensitive personal data and payment credentials;
• Role-based access controls restricting access to personal data to authorised personnel only;
• Regular security assessments and penetration testing of the eziwin platform;
• Two-factor authentication (SMS OTP) available for all player accounts;
• Automated anomaly detection systems to identify and respond to suspicious account activity.

While eziwin takes security seriously and implements robust protective measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, eziwin will notify you and relevant Philippine regulatory authorities in accordance with applicable data breach notification requirements.

Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, you have the following rights in relation to the personal data eziwin holds about you:

1. Right to be informed: The right to know what personal data eziwin collects about you, how it is used, and with whom it is shared — as set out in this Policy;
2. Right of access: The right to obtain a copy of the personal data eziwin holds about you;
3. Right to correction: The right to have inaccurate or incomplete personal data corrected promptly;
4. Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes collected and there is no overriding legal basis for retention;
5. Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
6. Right to data portability: The right to receive a copy of your personal data in a structured, machine-readable format where technically feasible;
7. Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact eziwin at [email protected]. We will respond to all data rights requests within fifteen (15) business days. Please note that some rights may be subject to limitations where legal retention obligations apply — for example, financial transaction records required by anti-money laundering law cannot be deleted on request.

The eziwin platform is strictly intended for adults aged 21 years or older, in accordance with PAGCOR regulations governing online casino participation in the Philippines. eziwin does not knowingly collect or process the personal data of any person under the age of 21.

If eziwin becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds in accordance with applicable verification requirements. Any gameplay conducted by an underage person will be voided.

If you believe that a minor has registered an eziwin account, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action without delay.

eziwin operates primarily within the Philippines and processes the majority of personal data on servers located in the Asia-Pacific region. Where personal data is transferred to or processed in a jurisdiction outside the Philippines, eziwin ensures that appropriate safeguards are in place to protect your data — including contractual protections in the form of standard data protection clauses with the receiving party.

Game providers and certain technology infrastructure partners may process data in jurisdictions outside the Philippines. In all such cases, eziwin contractually requires these parties to maintain data protection standards equivalent to those required under Philippine law.

eziwin may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. The date of the most recent revision is displayed at the top of this page. When material changes are made to this Policy, eziwin will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.

Your continued use of the eziwin platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage all Filipino players to review this Policy periodically to stay informed about how eziwin handles their personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or eziwin's data practices, please contact us:

If you are not satisfied with eziwin's response to a privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the body responsible for enforcing the Philippine Data Privacy Act of 2012. Contact details for the NPC are publicly available through official Philippine government channels.